Terms of Service

Customer Feedback Form – By submitting our customer feedback form on https://scratchoff.com/feedback/, you give us your permission to share this information with others both online and offline.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Warranty/Return Policy

Warranty: Seller’s only obligation shall be to allow returns of defective product within 60 days of customer receiving product. Seller shall not be liable for any loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for it’s intended use, and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be changed except by an agreement signed by an officer of the seller. Cancelled orders will require a 20% cancellation fee (of the original order cost). Prices subject to change unless otherwise noted. Diversion contrary to U.S. laws is strictly prohibited.

Shipping Policy

Please be assured that your items will ship out within two days of production completion. Please allow approximately 10 business days for production. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

If you require express or 2 day shipping, please call us at 216-649-7800 for charges.

If using a credit card for purchase

Cardholder acknowledges/authorizes the purchase of the products listed above the amount of the Total shown hereon and agrees to perform the obligations set forth in the Cardholder’s agreement with the issuer.

We accept Master Card, VISA, American Express and Discover Card.